Frequently Asked Questions

My Orders FAQs
how to edit orders?Can I return my package if I don’t like it?Does my package need a signature?I’ve just conformed my order, can I add other item to it?When will I receive conformation that my order is on its way to me?
My Account FAQs
Why should I create an account?How do I change my email preference?How do I get a account?How can I change, correct, or update the information on my account?How do I create or change my password?Is my account safe?How do I modify my account details?How do I write a review?I forgot my passwordHow do I update my shipping or billing address?
Payment FAQs
How long will payment be confirmed?What is the limit to the use of PayPal transactions?How to inform us of the relevant information after payment?How do I know whether my payment went through or not?The payment can be canceled after the payment?
International Shipping & Delivery FAQs
I accidentally placed my order with the incorrect shipping address. What should I do?What are your holiday shipping cut-off times?How do I check the estimated delivery date of a product?How many delivery attempts will your website make if I am unable to receive my package?May I refuse to sign for the parcel if I find the product has been broken or damaged?Do you ship internationally?
Returns & Refunds FAQs
Can I return the package if I don’t think it is the correct one?Can I get a full refund if I cancel the order?Will you resend items if my package is detained or lost?Can I get a full refund if I don’t want resend?I will get my refund via what kind of channel?
My Rewards & Credit FAQs
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